Frequently Asked Questions 

• Unlimited kilometres
• All vehicles are insured for damage to the vehicle or to the property of a Third Party. The hirer is responsible for the first AU$7,500 (“the liability”) which can be reduced, see Accident Liability & Security Deposit for details.
• Kitchen equipment
• General equipment
• 10% GST
• 24 hour Customer Care helpline
• 10% discount off powered sites at BIG4 Holiday Parks
• Travel Wallet including country map, campground guide, safe driving tips
• makeTracks complimentary magazine, including discounts to attractions
• Linen and bedding kit
• Extra driver fees

When you get your Britz Campervan you’ll find a gas stove and fridge and even a microwave, toilet and shower in most models.

We also have an extensive range of additional hire items including picnic tables, picnic chairs, awnings and baby seats.

We highly recommend you pack your belongings into soft bags instead of suitcases as they take up less room and can easily fit into the storage compartments in the campervans.

No, all you need to drive your Britz is a full (non-probationary) resident country driver’s licence. If your licence is not in an English format, we also need to see a valid International Drivers licence.

Drivers must be 21 years of age or over. If you are over the age of 75 years, a medical certificate is required at time of vehicle collection stating you are medically fit to operate a motor vehicle.

2WD AND 4WD CAMPERVANS

• Rental days are charged per calendar day. When calculating the number of days a vehicle is rented, the day of pick-up is counted as day one of the rental. The day of the vehicle's return is counted as the final day of the rental. Vehicles are required to be collected and returned with business hours.
• Minimum rental period is 5 days, with the exception of one-way hires, which are subject to a 7-day minimum hire requirement.
• Collecting in the following dates will have a minimum hire requirement of 7 days:
  - Explorer, Escape, Frontier, Renegade and Maverick rentals from Sydney with a collection date during the week of the V8 Supercar Bathurst round (generally held in October)
  - Explorer, Escape, Frontier, Renegade and Maverick rentals from Melbourne with a collection date during the week of the MotoGP event at Phillip Island (generally held in October)
• Rentals collecting between the 15 December and 5 January will have a minimum hire requirement of 10 days for the following vehicles: Explorer, Escap, Frontier, Renegade and Maverick
• Minimum rental periods are subject to change during peak periods.

HOBART: Our Hobart branch is located at the airport.
ALL OTHER BRANCHES: All other branches are located within a close proximity to the airport. Taxis and public transport services are available.

If you would like to take a larger vehicle and your preference is available, the additional charge will be taken when you pick the vehicle up. If you want to downgrade to a smaller vehicle, you will not be given any refund.

If you want to extend your hire, you must get authorization from the Britz reservation or scheduling departments, as it will be due to availability. The extra cost of the rental will be charged to your credit card.

If you return the vehicle early, for any reason, there is no refund.

If you want to change the destination of drop-off, you must get authorization first from the reservation or scheduling departments. An additional charge of up to AU$700 may apply.

All additional driver fees are included in the price of the rental

We have a number of different vehicle protection options for you to choose from. View our vehicle protection options here.

We accept Visa Card, MasterCard and American Express. Please note, a non-refundable surcharge of 2% will apply to all Visa and Mastercard credit card transactions. A 4.5% fee is applicable to American Express cards.

If you cancel your Britz Campervan or 4WD, the following fees will apply:

If cancelled up to 22 days prior to pick-up .............. No Fee
If cancelled from 21 to 7 days prior to pick-up ........ 20% of Rental
If cancelled 6 to 1 days prior to pick-up ..................50% of Rental
If cancelled on day of pick up or No-Show .............. 100% of Rental
If vehicle is returned early for any reason .............. No refund available for the unused days

Booster seats (to accommodate children between four and six years) can be fitted to all Britz vehicles. Whilst it is legal for a child between these ages to sit in the front passenger seat, Britz does not recommend any child under 8 years sits in the front seat.

Baby seats (to accommodate babies and toddlers under four years) can be fitted to the Voyager, Explorer, Escape, Frontier, Safari 4WD, Renegade and Maverick. Children under four years of age cannot travel in the HiTop, Elite, Bushcamper 4WD or Challenger 4WD.

Britz offers baby and booster seats for hire if you need one. For specific details about where your child will sit during travel, please ask your consultant.

2WD campervans can only be driven on sealed/ bitumen roads. The only exceptions to this are well maintained access roads of less than two kilometres to recognized campgrounds and the roads on Kangaroo Island (South Australia). Should you wish to travel on an unsealed road that is greater then two kilometers in length to access a recognized campground special permission can be arranged pending road condition, weather and distance. Please discuss with your consultant.

4WD campervans and cars can also be driven on recognised tracks.

4WD vehicles may only travel to the following areas with the written permission of Britz (please contact the local Branch for further information): Simpson Desert, Strzelecki Track, Gunbarrel Highway, Cape York, the Bungle Bungles, Oodnadatta Track, Birdsville Track, Tanami Track, the Plenty Highway, Gibb River Road, Burke Development Road from Chillagoe to Normanton and Savannah Way from Normanton to Borroloola, Fraser Island, Finke Road (between Alice Springs and Oodnadatta), Central Arnhem Road and Arnhem Land in general.

Vehicles are not permitted on the Canning Stock Route, the Lost City in Litchfield Park, to Cape York between the months of December to May, the Telegraph Road section of the road to Cape York, the Old Gunbarrel Highway, Boggy Hole (Finke Gorge National Park) and the Old South Road from Maryvale to Finke, at any time.

Britz reserves the right at its sole discretion to restrict vehicle movements in certain areas due to adverse road or weather conditions, and the distance to nominated destinations in relation to the length of the hire period.

Australia has an extensive network of holiday parks in all major tourist centres and in most towns. We recommend BIG4 Holiday Parks where all Britz campervan rental customers receive a 10% discount off BIG4 site fees. They offer excellent recreational facilities, as well as resources to dispose of your waste water. They also have provision for you to plug the vehicle into electricity.

Britz vehicles have two batteries – one to run the engine and the other to operate the living equipment such as the fridge and lights. This battery will remain charged for approximately 12 to 14 hours. If you flatten the battery you can switch on the engine to start it again, but, you will need to plug the vehicle into 240V mains power for the battery to fully recharge. We recommend you stay in Holiday Parks to charge the battery every night (you will at least need to charge it every second night).

The Britz Voyager, Britz Elite, Britz Explorer, Britz Escape, Britz Frontier, Britz Renegade and Britz Maverick have automatic transmission.

Yes. Phone Freecall 1800 331 454. If there is a problem with the vehicle, please call within 24 hours to give us the opportunity to solve the issue. As our Customer Care Partner, BIG4 Holiday Park staff are also familiar with the Britz vehicles (non-mechanical) and can help you out on the day to day operation of the campervan, whilst you are in their Park.

The purpose of this page is to answer frequently asked questions we receive from customers. For full Britz Campervan and 4WD Terms and Conditions, please read the Britz Rental Agreement that applies to the period of your travel

Illustrations and text in any of our documentation, brochures and this website are subject to change. Images are a representation only of the vehicles and products depicted. Variances in vehicles offered for rental may occur due to substitutions made by Britz or modifications and/or changes to the vehicle design made by the manufacturer.