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Frequently Asked Questions

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  • What is included in the rental rate?
    • Unlimited kilometres*
    • Vehicle liability (liability applies, see more information under Accident liability)
    • Additional driver fees
    • Premium Location Surcharge (vehicle only, where applicable)
    • AWD/4WD Cover (for non AU/NZ residents)**
    • Vehicle Registration Surcharge
    • 10% GST, Administration Fee and Vehicle Registration Recovery Fee
    • 24 hours road service help line (toll free)

    * Except Large 4WD and Intermediate 12 Seater, which have 200km included per rental day. Thereafter a charge of 28 cents per kilometre for the Large 4WD and 36 cents per kilometre for the Intermediate 12 Seater will apply.

    **Standard AWD SUV and Large 4WD vehicles will be covered while travelling on certain unsealed roads (refer to Road Restrictions question below for more details) . In the event of a Single Vehicle Accident or third party loss that occurs on an unsealed roads, a Single Vehicle Accident Liability Fee (SVALF) of AU$2200 will apply. This cover is not included for AU/NZ Licence holders (see "Accident Liability" section for more details).

  • Do I need a special licence to drive the car?
    A current non-provisional and non-probationary resident country driver's licence is to be presented at the time of rental. If the licence is not in English format, and/or displaying the driver's photograph, an international drivers licence is also required. When an international drivers licence is being presented the domestic licence must also be presented. The primary hirer must hold both a valid drivers licence and a credit card for identification purposes.
  • How old do I need to be to drive the car?

    Drivers must be a minimum of 21 years of age to be eligible to rent an Economy, Compact, Intermediate, Intermediate Special, Intermediate 2WD SUV, Standard and Standard AWD SUV.
    Drivers must be a minimum of 25 years of age to be eligible to rent a Full Size, Full Size Special, Full Size Wagon, Large 4WD, Premium 8 Seater and Intermediate 12 Seater.
    Drivers between 21 and 24 years of age will be charged an additional AU$7.50 per day inclusive of GST for Economy, Compact, Intermediate, Intermediate Special and Intermediate 2WD SUV or AU$15.00 per day inclusive of GST for the Standard and Standard AWD SUV vehicles. Payable on pick up.

  • What is the minimum rental duration?

    Pickup between 1 April 2015 - 31 March 2016

    Non AU/NZ drivers license holders - Rental days are calculated on a 24-hour basis. Minimum rental period is 2 days for Airport, Metro and Country locations and 1 day for Remote and Remote Airport Locations.

    Early return of vehicle does not entitle the hirer to any refund of the unused portion of the rental. Britz allows a grace period of 30 mintues before the hirer is liable for late return charges. Late return fees are applicable as follows:

    • 30 minutes late, one full day rate will apply

     

    AU/NZ drivers license holders - Rental days are calculated on a 24-hour basis.
    Minimum rental period is 1 day.

    Early return of vehicle does not entitle the hirer to any refund of the unused portion of the rental. Britz allows a grace period of 30 mintues before the hirer is liable for late return charges. Late return fees are applicable as follows:

    • 30 minutes late, one full day rate will apply

     

    Pickup between 1 April 2016 - 31 March 2017​

    Minimum rental period is 10 days for hires where travel dates include 20 Dec to 10 Jan (previously based on pick up date)


  • Can I pick up the car in one city and drop it off in another?

    Yes you can. Different minimum rental periods apply to one-way rentals. A one-way fee will apply on certain routes. One-way fees are payable at pick up.

    A Premium Location Surcharge applies to one-way fees.  Fees vary depending on the pick up location and will be calculated and charged upon vehicle collection. For more information on one-way rentals please contact your travel consultant.

     

  • Can I pick up and drop off a Britz Rental Car at the airport?

    Yes, we have airport locations. Check out our locations for information on our airport branches.

  • Do I have to pay for more than one driver?
    No you don’t.
  • What Accident Liability Reduction Options do you offer?
    To review your options, please visit out vehicle accident liability options for here.
  • What happens if I cancel my booking?

    There are no cancellation fees for rental cars.

  • What Credit Cards do you accept?
    We accept Visa, MasterCard and American Express. Please note a non-refundable surcharge of 1.7% surcharge applies to all credit card transactions.
  • Do you have any vehicles with automatic transmission?
    Yes, all of our 2WD Rental Cars (except the Economy Car (ECMR)) and the 4WD - PFMR) feature automatic transmission.
  • Can a baby seat be fitted?
    A baby or booster seat can be fitted in all Rental Cars. We recommend you pre-book baby seats over the Australian school holiday period to avoid disappointment. During this time baby seats are on a request basis only. Booster seats are on request at all times.
  • Are there restrictions on where I can drive the car?

     

    Vehicles are not permitted above the snow line unless Snow Cover has been purchased.

     

    Vehicles are not permitted to travel on unsealed roads (with exceptions, please see below).

     

    Parts of Australia are not suitable for access by rental vehicles. To prevent damage to the vehicle and for the hirers own personal safety Britz strictly enforce conditions that restrict the hirers use of the vehicle.

     

    1. Unless Britz have given prior written consent, the hirer must never take the vehicle:

     

    (a) on any Unsealed Road (with exceptions, please see below); or

    (b) above the Snow Line unless Snow Cover has been purchased.

     

    2. You must never take the vehicle:

     

    (a) Off Road;

    (b) between mainland Australia and Tasmania in either direction;

    (c) onto any island that is off mainland Australia or Tasmania, with the exception of:

     

    (i) Kangaroo Island;

    (ii) Stradbroke Island;

    (iii) Magnetic Island;

    (iv) Bribie Island; or

    (v) Phillip Island;

     

    (d) through any river, stream, creek or tidal crossing;

    (e) through flood waters or on flood prone roads or on any road where the state or condition of the road make the use of the vehicle unsafe;

    (f) on any road where the police or any government or statutory authority has issued a warning, caution or which has been closed;

    (g) onto any road where We have notified You that the use of the vehicle is prohibited;

    (h) in Queensland:

     

    (i) Fraser Island

    (ii) north of Chillagoe or west of Georgetown;

    (iii) north of Cooktown or Laura and Cape York;

    (iv) on the Burke Development Road;

    (v) north of Maggieville;

    (vi) on Unsealed Roads north and west of Mt Isa;

    (vii) on the Bloomfield track; or

    (viii)on the Savannah Way;

     

    (i) on the Tanami Track and the Gunbarrel Highway in Western Australia and the Northern Territory; or

    (j) on the road from Jim Jim Falls to Twin Falls in the Northern Territory.

     

    3. There are other prohibited areas where the hirer must never take the vehicle:

     

    (a) in Western Australia:

     

    (i) on the Gibb River Road (exception when the vehicle hired is a Large 4WD (FFAR));

    (ii) on the Cape Leveque Road (exception when the vehicle hired is a Large 4WD (FFAR));

    (iii) on the road to Windjana Gorge (exception when the vehicle hired is a Large 4WD (FFAR));

    (iv) on the Cardabia - Ningaloo Road (exception when the vehicle hired is a Large 4WD (FFAR)); or

    (v) on the access road from the Great Northern Highway to the Purnululu National Park, commonly known as the Bungle Bungles (exception when the vehicle hired is a Large 4WD (FFAR)); or

    (vi) Tunnel Creek Road (exception when the vehicle hired is a Large 4WD (FFAR));

    (vii) Francois Peron National Park – as far as the Peron Homestead (exception when the vehicle hired is a Large 4WD (FFAR))

    (viii) Cape Range National Park (exception when the vehicle hired is a Large 4WD (FFAR))

    (ix) Karijini Eco Retreat (exception when the vehicle hired is an Intermediate AWD (SFDR) or Large 4WD (FFAR))

     

    (b) in the Northern Territory on the Larapinta and Namitjira Drives (exception when the vehicle hired is an Intermediate AWD (SFDR) or Large 4WD (FFAR)), commonly known as the Mereenie Loop, unless the hirer has hired a second spare wheel, available from Britz locations on pick up.

     

    4. Under no circumstances are customers allowed to travel:

    (i) On beaches or through streams, dams, rivers or flood waters;

    (ii) Simpson Desert (NT);

    (iii) Lost City (Litchfield) (NT);

    (iv) Lennard River Gorge Road (NT);

    (v) Warburton Road (WA);

    (vi) Strzelecki Track (SA); and

    (vii) Oodnadatta Track (SA)

    (viii) Dalhousie Springs (SA)

    (ix) Mount Dare (SA)

    (x) Witjira National Park (SA)

    (xi) Pedirka Desert and Track to Lost City (SA)

     

    Britz reserves the right at its sole discretion to restrict vehicle movements in certain areas due to adverse road or weather conditions, and the distance to nominated destinations in relation to the length of the hire period.

     

    Travel to Kangaroo Island must be advised at time of booking and/or upon vehicle collection.

  • Do you have any Vehicle Assistance while I am on the road?
    Yes, we do. Please phone Freecall 1800 625 035. Free roadside assistance is provided for inherent mechanical faults in the vehicle but fees and charges apply for all other faults or driver induced errors. Generally these fees and charges range from AU$45 plus GST to AU$600 plus GST and apply to faults and driver induced errors such as:

    1. A flat battery;
    2. Lost keys, a keyless start or remote control device;
    3. Unlocking the vehicle when the key, keyless start or remote control device have been locked in it; or
    4. Changing a wheel as the result of a flat tyre

    Any problems associated with the vehicle, including equipment failure, must be reported as soon as possible, and within 24 hours in order to give the supplier the opportunity to rectify the problem during the rental. Failure to do so may compromise any claims for compensation. Britz does not accept liability for any claims submitted after this period.
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